Join Online Bootcamp to start career in Call Center Operations in 4 months!
- Extensive hands-on practice
- Assistance with employment
- Top instructors
NO LOANS & CREDITS
2,000+
students from Eastern Europe have started a new career
Features
- Train online
- Projects in portfolio
- Job-ready in 4 months
- Grads can make $70k/year
About This Bootcamp
Gain vital call center agent skills
and confidently launch your career
A call center agent handles incoming and outgoing calls from customers. They answer customers’ questions, resolve complaints, and upsell the company’s products and services
During this bootcamp, you’ll learn how to develop communication algorithms, handle conflicting requests, and master the etiquette of telephone conversations
Acquiring these essential skills empowers you to take the initiative in dialogues with customers and handle any client interaction with reliability
Online Bootcamp Requirements
Laptop/PC
While you can watch classes on a smartphone or tablet, you’ll need a laptop or PC to complete practical assignments. These assignments involve using specialized software that can only be run on a laptop or PC.
Fluency in English
All classes and communication are conducted in English. Please ensure that you can comprehend explanations during lectures and practice sessions.
10–12 hours/week
You’ll need at least 10–12 hours per week to successfully study the bootcamp. This amount of time includes attending lectures, webinars, self-study of provided materials, and completing assignments.
Internet
We offer online education, so you’ll need an Internet connection to participate in live training sessions and access bootcamp materials.
Sigma Academy is not a lending or financial institution and does not provide loans to individuals or businesses. Only high-quality educational services
Who Will Benefit from the Call Center Operations Bootcamp
Income Growth Seekers
Boost your income to ensure financial freedom, embrace new prospects, and secure a brighter future for yourself
Career Climbers
Gain proficiency to get hired for key business roles and become a sought-after expert in your field
Job Explorers
Switch lines of work for a rewarding career journey with new challenges, growth opportunities, and professional satisfaction
Remote Work Advocates
Enhance your work-life balance, improve time efficiency, and gain access to the global industry market
Call Center Agents in Demand in 2023-2024
- The global call center market size is expected to reach $494.7 billion by 2030, expanding at a CAGR of 5.8%
- The industry with the highest amount of new jobs created in 2023 was BPO, totaling almost 153,000+ openings
- Future trends in the field: AI, personalization, omnichannel engagements, Cloud technology, advanced analytics
Fast Track to Tech: Master Call Center Operations in 4 Steps
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Train
onlineGain practical skills to kickstart your career. Engage in interactive lessons on our learning platform. Benefit from personal feedback from our instructors and curators
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Get hands-on experience
Develop a standout portfolio through extensive practical exercises. Build confidence as you tackle real-world call center operations challenges
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Prep for your
careerReceive guidance on career development, practice interviews, and thorough review of your resume and portfolio
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Set off on your new career
Unlock your potential and dreams, launching your transformative career journey with us
Inside Our Training: How It All Works
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Flexible Learning: Online and Recorded Lectures
Seamlessly learn on Odin’s intuitive platform,where all activities take place. Customize your schedule with 10-12 hours per week
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Online Practices
These sessions in the form of master classes provide practical application of concepts learned, fostering a deeper understanding of the material.
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Practical Assignments
Get personalized feedback from your instructor on every completed practical task, ensuring your progress and mastery of the material.
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Final Project
Complete the final project as part of your training and deliver it for evaluation. This project serves as a testament to your newfound skills and knowledge.
What Is Sigma Academy?
Our bootcamps, developed by expert methodologists and instructors, prepare students to excel in today’s competitive job market.
Originating in Eastern Europe, Sigma Academy has evolved into an international online academy, collaborating actively with Kenya and other African countries.
-
8,9
Average Bootcamp Score from students
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20+
Career Advancement Guides
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30+
Professionals on staff
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87%
Students employed
Our mission is clear: to provide affordable, high-demand digital and IT education to empower young people in Sub-Saharan Africa, fostering positive change in the region
I want to studyFrom Resume to Employment
with the Career Center
Help with resume
and portfolio
Showcase your hard skills effectively and capture employers’ attention with tailored portfolios and expertly crafted cover letters. Gain the competitive edge you need to stand out in the job market.
Career
counseling
Our HR specialists offer guidance on career development, freelancing, and maximizing earning potential. Access valuable insights from online networking groups and build industry connections.
Feedback from
the Career Center
Receive personalized feedback from our Career Center specialists to help you navigate your new profession. Discover strategies to enhance your LinkedIn profile and make it stand out to potential employers.
Helpful materials
on finding a job
From comprehensive guides to job search strategies in Africa, Europe, and the USA, we equip you with the essential tools and resources necessary to navigate the job market successfully.
After Graduation, You Can Work As
Call Center Agent
Takes inbound and outbound calls with customers, responding to questions and concerns about products or services their company offers.
Average salary: $36,000 — $41,000
Data Entry Clerk
Inputs new information into the system, including data from various sources such as mass mailings. Handles non-digital data entry tasks.
Average salary: $41,000 — $42,000
Collections Specialist
Pursues payment for debts by contacting individuals with outstanding balances, offering settlement options.
Average salary: $45,000 — $50,000
Remote Patient Representative
Advocates for patients within the healthcare system, helping people with navigating insurance issues, billing, and governmental assistance remotely.
Average salary: $40,000 — $46,000
Receptionist
Supports a call center by greeting visitors, setting appointments, filing paperwork, tracking hours, and directing calls to the appropriate person.
Average salary: $37,000 — $38,000
Data Processor
Manages and updates data received from potential customers and clients, including filing contracts and updating client information.
Average salary: $42,000 — $62,000
Call Center Team Lead
Implements performance policies, supervises call representatives, and addresses customer needs, taking calls as needed.
Average salary: $48,000 — $63,000
Sales Specialist
Specializes in phone-based sales, utilizing automated call lists to pitch products to potential customers.
Average salary: $66,000 — $112,000
Curriculum with 75% of practice
Online
Format144 hours
In totalFrom scratch
Level4 months
Bootcamp duration10 hours
Per week
Hello! I am Linet Muthoni
View video
Course Program — “Сall Сenter Agent”
Introduction
- Functional tasks, requirements. Professional and personal competencies
- Irrational and negative attitudes that interfere in the work
- Criteria of Call Center Agent's work efficiency
- Main and intermediate goals of a telephone conversation with a customer
Effective Telephone Communication
- Features and specifics of work on the phone
- Peculiarities of information perception. Communicative barriers
- Basic mistakes in a telephone conversation
- Criteria of telephone conversation efficiency. Customer's expectations from the process of communication
Business Etiquette
- General rules of telephone etiquette
- Rules of communication if someone calls you
- Rules of communication if you call someone
- Mobile etiquette
- Etiquette speech situations: congratulations, invitations, apologies, etc.
Preparing for Telephone Conversations
- Organizing your workspace and time
- Setting up for the call
- Capturing the results of communication
- Working in CRM
Inbound & Outbound Call Algorithm
- Maximum and minimum target
- Engaging in contact
- Receiving customer’s inquiry/question
- Clarifying the customer's inquiry/question
- Counseling/informing the customer
- Offer
- Handling customer objections
- Ending the conversation
Cold Calling
- Rules of cold calling
- Psychological readiness to cold calling
- Types of barriers
- Overcoming barriers
Dealing with Difficult customers
- How to end an "endless conversation"
- Features of telephone communication with different types of customers
- How to respond to dissatisfaction
- Rules of elegant refusal
- Tactics of communication with "busy" customers
- Competent behavior with a challenging customer
Prove Your Skills
Every graduate receives a certificate
of completion
Our certificates state what you learned and how long
the training lasted. Employers are more likely to choose
professionals who can prove their skills with an educational
document.
Besides, these certificates act as important credentials,
showcasing your dedication to ongoing learning and
advancement in your career journey.
Your Future CV
28 y.o.
Nairobi, Kenya
Key skills:
- Upselling the company's products and services
- Resolving conflicting requests
- Applying competent tactics to cold calling
- Taking the initiative in dialog with a customer
- Providing technical support
- Using telephone conversation etiquette
- Working in CRM software
Tools:
-
Google Sheets
-
CallHippo
-
-
JustCall
-
-
Twilio
Instructors Are Working Professionals
Ruth Kirui
Instructor at the Sigma Academy and Sales Team Lead
- Education: Maseno University, MA in Linguistics
- Relevant Job Experience: 6 years
- Place of Work: Sales Team Lead at SunCulture
Best students will be invited to work at Sigma Academy after finishing the bootcamp
They’ll get a bonus for bringing in new students.
Full course fee
Course fee with discount
30,000 KSHPrepayment:
10% - 3,000 KSH
10% off if you make full payment:
25,000 KSH
Career Pathways
FAQ
Can I study if I have no experience in the chosen field?
Of course, you can. Our programs are suitable for those who are starting from the beginning.
What document will I get when I finish the bootcamp?
After completing the training, you’ll receive a certificate that includes details about the bootcamp duration and the subjects you’ve studied.
How can I get help with finding a job?
Our Career Center HR specialists are ready to help you create a career development plan, draft a resume, CV, and portfolio. In addition, you’ll get access to channels with hand-picked job postings and projects from verified employers.
How long does the training last? How long does it take per week?
Our programs last for 3–5 months. All lectures are available in the recording, so you can plan the schedule yourself. You need 8–12 hours per week to study.
Is it possible to study using my phone?
While you can watch classes on a smartphone or tablet, practical assignments require a laptop or PC. These assignments involve coding and using specialized software not compatible with mobile devices.
Who will instruct me?
Our instructors are experienced professionals who have a minimum of 5 years of expertise in their respective fields. Under their guidance, you’ll acquire the essential knowledge and improve your skills through hands-on tasks.
For how long will I get access to the bootcamp?
You’ll have 3 years of access to the program materials.
Will I get help during the bootcamp?
Of course. Our mentors assist in all cases and instructors review assignments and answer questions to guarantee you comprehend the materials and succeed in your new profession.
Can I pay in installments?
Yes, we offer flexible payment plans. Our representatives will offer the best option for your situation.
Choose Your Bootcamp Package
Apply now
Sign up for the online bootcamp to
get a consultation and a webinar about skills for digital professions.
Get a bonus
After submitting your application, you will get a bonus — 10 useful materials for a future Data Analyst. The materials will be automatically downloaded.
*Please make sure you provide accurate information so that our representatives could reach out to you.
- NO LOANS & CREDITS
- Interest-free installment
- Experienced instructors
- Project in portfolio
- Pay with M-PESA
