Join Online Bootcamp to start career in Call Center Operations in 4 months!

  • Extensive hands-on practice
  • Assistance with employment
  • Top instructors

NO LOANS & CREDITS

2,000+

students from Eastern Europe have started a new career

Join the waiting list
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Features

  • Train online
  • Projects in portfolio
  • Job-ready in 4 months
  • Grads can make $70k/year

About This Bootcamp

Gain vital call center agent skills
and confidently launch your career

Communication Selling Problem-solving Empathy

A call center agent handles incoming and outgoing calls from customers. They answer customers’ questions, resolve complaints, and upsell the company’s products and services

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During this bootcamp, you’ll learn how to develop communication algorithms, handle conflicting requests, and master the etiquette of telephone conversations

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Acquiring these essential skills empowers you to take the initiative in dialogues with customers and handle any client interaction with reliability

Online Bootcamp Requirements

Requirements

Laptop/PC

While you can watch classes on a smartphone or tablet, you’ll need a laptop or PC to complete practical assignments. These assignments involve using specialized software that can only be run on a laptop or PC.

Requirements

Fluency in English

All classes and communication are conducted in English. Please ensure that you can comprehend explanations during lectures and practice sessions.

Requirements

10–12 hours/week

You’ll need at least 10–12 hours per week to successfully study the bootcamp. This amount of time includes attending lectures, webinars, self-study of provided materials, and completing assignments.

Requirements

Internet

We offer online education, so you’ll need an Internet connection to participate in live training sessions and access bootcamp materials.

warning

Sigma Academy is not a lending or financial institution and does not provide loans to individuals or businesses. Only high-quality educational services

Who Will Benefit from the Call Center Operations Bootcamp

Benefit

Income Growth Seekers

Boost your income to ensure financial freedom, embrace new prospects, and secure a brighter future for yourself

Benefit

Career Climbers

Gain proficiency to get hired for key business roles and become a sought-after expert in your field

Benefit

Job Explorers

Switch lines of work for a rewarding career journey with new challenges, growth opportunities, and professional satisfaction

Benefit

Remote Work Advocates

Enhance your work-life balance, improve time efficiency, and gain access to the global industry market

Call Center Agents in Demand in 2023-2024

Dashboard
  • The global call center market size is expected to reach $494.7 billion by 2030, expanding at a CAGR of 5.8%
  • The industry with the highest amount of new jobs created in 2023 was BPO, totaling almost 153,000+ openings
  • Future trends in the field: AI, personalization, omnichannel engagements, Cloud technology, advanced analytics

Fast Track to Tech: Master Call Center Operations in 4 Steps

  1. Train
    online

    Gain practical skills to kickstart your career. Engage in interactive lessons on our learning platform. Benefit from personal feedback from our instructors and curators

  2. Get hands-on experience

    Develop a standout portfolio through extensive practical exercises. Build confidence as you tackle real-world call center operations challenges

  3. Prep for your
    career

    Receive guidance on career development, practice interviews, and thorough review of your resume and portfolio

  4. Set off on your new career

    Unlock your potential and dreams, launching your transformative career journey with us

Inside Our Training: How It All Works

  • Скриншот
    Flexible Learning: Online and Recorded Lectures

    Seamlessly learn on Odin’s intuitive platform,where all activities take place. Customize your schedule with 10-12 hours per week

  • Скриншот
    Online Practices

    These sessions in the form of master classes provide practical application of concepts learned, fostering a deeper understanding of the material.

  • Скриншот
    Practical Assignments

    Get personalized feedback from your instructor on every completed practical task, ensuring your progress and mastery of the material.

  • Скриншот
    Final Project

    Complete the final project as part of your training and deliver it for evaluation. This project serves as a testament to your newfound skills and knowledge.

What Is Sigma Academy?

Our bootcamps, developed by expert methodologists and instructors, prepare students to excel in today’s competitive job market.

Originating in Eastern Europe, Sigma Academy has evolved into an international online academy, collaborating actively with Kenya and other African countries.

  • 8,9

    Average Bootcamp Score from students

  • 20+

    Career Advancement Guides

  • 30+
    Professionals on staff
  • 87%

    Students employed

People

Our mission is clear: to provide affordable, high-demand digital and IT education to empower young people in Sub-Saharan Africa, fostering positive change in the region

I want to study

From Resume to Employment
with the Career Center

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Help with resume
and portfolio

Showcase your hard skills effectively and capture employers’ attention with tailored portfolios and expertly crafted cover letters. Gain the competitive edge you need to stand out in the job market.

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Career
counseling

Our HR specialists offer guidance on career development, freelancing, and maximizing earning potential. Access valuable insights from online networking groups and build industry connections.

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Feedback from
the Career Center

Receive personalized feedback from our Career Center specialists to help you navigate your new profession. Discover strategies to enhance your LinkedIn profile and make it stand out to potential employers.

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Helpful materials
on finding a job

From comprehensive guides to job search strategies in Africa, Europe, and the USA, we equip you with the essential tools and resources necessary to navigate the job market successfully.

After Graduation, You Can Work As

Graduation

Call Center Agent

Takes inbound and outbound calls with customers, responding to questions and concerns about products or services their company offers.

Average salary: $36,000 — $41,000

Graduation

Data Entry Clerk

Inputs new information into the system, including data from various sources such as mass mailings. Handles non-digital data entry tasks.

Average salary: $41,000 — $42,000

Graduation

Collections Specialist

Pursues payment for debts by contacting individuals with outstanding balances, offering settlement options.

Average salary: $45,000 — $50,000

Graduation

Remote Patient Representative

Advocates for patients within the healthcare system, helping people with navigating insurance issues, billing, and governmental assistance remotely.

Average salary: $40,000 — $46,000

Graduation

Receptionist

Supports a call center by greeting visitors, setting appointments, filing paperwork, tracking hours, and directing calls to the appropriate person.

Average salary: $37,000 — $38,000

Graduation

Data Processor

Manages and updates data received from potential customers and clients, including filing contracts and updating client information.

Average salary: $42,000 — $62,000

Graduation

Call Center Team Lead

Implements performance policies, supervises call representatives, and addresses customer needs, taking calls as needed.

Average salary: $48,000 — $63,000

Graduation

Sales Specialist

Specializes in phone-based sales, utilizing automated call lists to pitch products to potential customers.

Average salary: $66,000 — $112,000

Curriculum with 75% of practice

Online

Format

144 hours

In total

From scratch

Level

4 months

Bootcamp duration

10 hours

Per week
callcenter

Hello! I am Linet Muthoni

View video

Course Program — “Сall Сenter Agent”

Introduction

  • Functional tasks, requirements. Professional and personal competencies
  • Irrational and negative attitudes that interfere in the work
  • Criteria of Call Center Agent's work efficiency
  • Main and intermediate goals of a telephone conversation with a customer

Effective Telephone Communication

  • Features and specifics of work on the phone
  • Peculiarities of information perception. Communicative barriers
  • Basic mistakes in a telephone conversation
  • Criteria of telephone conversation efficiency. Customer's expectations from the process of communication

Business Etiquette

  • General rules of telephone etiquette
  • Rules of communication if someone calls you
  • Rules of communication if you call someone
  • Mobile etiquette
  • Etiquette speech situations: congratulations, invitations, apologies, etc.

Preparing for Telephone Conversations

  • Organizing your workspace and time
  • Setting up for the call
  • Capturing the results of communication
  • Working in CRM

Inbound & Outbound Call Algorithm

  • Maximum and minimum target
  • Engaging in contact
  • Receiving customer’s inquiry/question
  • Clarifying the customer's inquiry/question
  • Counseling/informing the customer
  • Offer
  • Handling customer objections
  • Ending the conversation

Cold Calling

  • Rules of cold calling
  • Psychological readiness to cold calling
  • Types of barriers
  • Overcoming barriers

Dealing with Difficult customers

  • How to end an "endless conversation"
  • Features of telephone communication with different types of customers
  • How to respond to dissatisfaction
  • Rules of elegant refusal
  • Tactics of communication with "busy" customers
  • Competent behavior with a challenging customer

Prove Your Skills

Every graduate receives a certificate
of completion

Our certificates state what you learned and how long
the training lasted. Employers are more likely to choose
professionals who can prove their skills with an educational
document.

Besides, these certificates act as important credentials,
showcasing your dedication to ongoing learning and
advancement in your career journey.

Your Future Resume

Avatar
Samuel Kimani

28 y.o.
Nairobi, Kenya

Key skills:

  • Upselling the company's products and services
  • Resolving conflicting requests
  • Applying competent tactics to cold calling
  • Taking the initiative in dialog with a customer
  • Providing technical support
  • Using telephone conversation etiquette
  • Working in CRM software

Tools:

  • Tool Google Sheets
  • Tool CallHippo
  • Tool
  • Tool JustCall
  • Tool
  • Tool Twilio

Instructors Are Working Professionals

Ruth Kirui
Ruth Kirui

Instructor at the Sigma Academy and Sales Team Lead

Education: Maseno University, MA in Linguistics
Relevant Job Experience: 6 years
Place of Work: Sales Team Lead at SunCulture

Best students will be invited to work at Sigma Academy after finishing the bootcamp

They’ll get a bonus for bringing in new students.

Full course fee

50,000 KSH

Course fee with discount

30,000 KSH

Prepayment:

10% - 3,000 KSH

Installments of 2 months for 13,500 KSH
Pay with M-PESA

10% off if you make full payment:
25,000 KSH

I want to study

Career Pathways

Company Company Company Company Company Company Company Company Company Company Company Company Company Company Company Company Company Company Company Company Company Company Company

FAQ

Can I study if I have no experience in the chosen field?

Of course, you can. Our programs are suitable for those who are starting from the beginning.

What document will I get when I finish the bootcamp?

After completing the training, you’ll receive a certificate that includes details about the bootcamp duration and the subjects you’ve studied.

How can I get help with finding a job?

Our Career Center HR specialists are ready to help you create a career development plan, draft a resume, CV, and portfolio. In addition, you’ll get access to channels with hand-picked job postings and projects from verified employers.

How long does the training last? How long does it take per week?

Our programs last for 3–5 months. All lectures are available in the recording, so you can plan the schedule yourself. You need 8–12 hours per week to study.

Is it possible to study using my phone?

While you can watch classes on a smartphone or tablet, practical assignments require a laptop or PC. These assignments involve coding and using specialized software not compatible with mobile devices.

Who will instruct me?

Our instructors are experienced professionals who have a minimum of 5 years of expertise in their respective fields. Under their guidance, you’ll acquire the essential knowledge and improve your skills through hands-on tasks.

For how long will I get access to the bootcamp?

You’ll have 3 years of access to the program materials.

Will I get help during the bootcamp?

Of course. Our mentors assist in all cases and instructors review assignments and answer questions to guarantee you comprehend the materials and succeed in your new profession.

Can I pay in installments?

Yes, we offer flexible payment plans. Our representatives will offer the best option for your situation.

Choose Your Bootcamp Package

144 hours
Pay with M-PESA

Package: Full

50,000 KSH (full price)

12,500 KSH (installment)*

*First payment before training, then monthly for 3 months

Make a full payment – save extra 10%

Knowledge & skills level

Junior+

Graduation document

Certificate

Bootcamp start date

No enrollment yet

Bootcamp duration

4 months

Access to bootcamp materials

3 years

Advance payment

12,500 KSH

Projects in your portfolio

Yes

Refund guarantee

Yes

CV, resume & portfolio development

Yes

Drawing up a career strategy
to suit your goals

Yes

! Bonus course “How to study
effectively online”

Yes

! Workshop “How to get an offer to top international companies”

Yes

Chance to get a job offer from Sigma Academy

Yes

144 hours
Pay with M-PESA

Package: Light

35,000 KSH (full price)

8,750 KSH (installment)*

*First payment before training, then monthly for 3 months

Make a full payment – save extra 10%

Knowledge & skills level

Junior+

Graduation document

Certificate

Bootcamp start date

No enrollment yet

Bootcamp duration

4 months

Access to bootcamp materials

3 years

Advance payment

8,750 KSH

Projects in your portfolio

Yes

Refund guarantee

Yes

CV, resume & portfolio development

No

Drawing up a career strategy
to suit your goals

No

! Bonus course “How to study
effectively online”

No

! Workshop “How to get an offer to top international companies”

No

Chance to get a job offer from Sigma Academy

No

Apply now

Sign up for the online bootcamp to
get a consultation and a webinar about skills for digital professions.

Get a bonus

After submitting your application, you will get a bonus — 10 useful materials for a future Data Analyst. The materials will be automatically downloaded.

*Please make sure you provide accurate information so that our representatives could reach out to you.

  • NO LOANS & CREDITS
  • Interest-free installment
  • Experienced instructors
  • Project in portfolio
  • Pay with M-PESA
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By clicking “Join the waiting list” I accept the terms of Privacy Policy and the Terms of Use

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